FAQ

Change Booking

How can I change or cancel an order?

In order to cancel or change an order, it is enough to inform our operators about it. We do not take any pre-payment on our website and we will be very grateful if you inform us in advance about the changes in your order.

What’s the deadline to change or cancel a transfer?

All transfers can be changed or cancelled 12 hours before departure. For last minute changes or cancellations you need to contact our operator via phone or whatsapp.

How To Book

Why i can not book a transfer from my mobile phone?

Some smart phone models may not display all the functions of the web-site. If you encounter such a problem, please contact us by phone number/whatsapp number/e-mail written on the website and place an order with our operator.

Do you work all year round?

Yes, our agency provides services for organizing transfers all year round.

How late can i book the transfer?

The transfer can be booked no later than 12 hours. If you need an urgent or last minute transfer, contact our operators and if we have a free vehicle, our operator will book it to you.

How can i book a transfer from the airport?

In order to book a transfer from the airport, first choose your airport as pick-up location then choose the town of your hotel or apartments as drop-off location. At the last stage of the reservation you can specify the name of hotel or apartments you want to be dropped off. Transfer fee does not change and does not depend on location of hotels.

How can i book a transfer to the airport?

In order to book a transfer to the airport, it is necessary to choose the destination of hotel or apartments as the pick-up point and choose the airport as drop-off location. At the last stage of the reservation, you must specify the name of the hotel and the delivery time of the vehicle to your hotel.

How quickly the cost will be calculated?

You will see all possible variants of transfers and their cost instantly by using search form.

What if i can’t find my destination in the search page?

If you can’t find your destination or airport in the search list, we kindly ask you to get in contact with us. We will organise your transfer.

 

How can i find suitible vehicle for me?

When you search your transfer you will see several results and each of them has brief explanation of the vehicle. Descriptions indicate the passanger and luggage capacity and features of the vehicles.

What if I’m traveling with my baby?

When booking, it is necessary to indicate the exact number of people, including children and babies. If requested, at the last stage of the reservation, you can specify the need for a baby seat. Baby seats are provided with no extra fees.

How to specify pick-up time?

While booking a transfer with us, you need to indicate the delivery time of the vehicle to the airport or to your hotel. Our drivers track incoming flights and reach airport parking lot 10 minutes after landing. If you book a transfer from your hotel to the airport, you need to calculate the delivery time of the vehicle to your accomodation place. If you experience difficulties in calculating the time, please get in contact with one of our operators.

How can i specify my destination address?

It is enough to indicate the name of the hotel to book a transfer with us. If you need a transfer to or from a specific address or if you do not know the name of the hotel, apartments or villas yet, please indicate it in the “extra” field at the last stage of the reservation.

How to book a return-transfer?

In order to book a return transfer, it is necessary to select the “both ways” in the search form. The system will show all available options for you.

How can i know that my booking is accepted?

After booking a transfer from our website, you will recieve an e-mail of the booking details. Our operators will arrange your vehicle and driver in a short period of time and you will recieve another mail which confirms your booking.

If you did not recieve the confirmation mail please check the spam folder or contact one of our operators.

Meeting With Driver

How will i meet with the driver?

You will meet with the driver at the specified place of departure and at the specified time in your booking. He will hold a board on which your name and surname is written. He’ll take your luggage to the vehicle, you will make the payment and it’s time to hit the road.

Driver has your contact number so he may call you to for updates and confirmations so please keep your cell phones switched on. If you have any changes or delays in your flight, please inform us in advance.

 

How will i find my driver?

Upon departure to the airport, our driver will meet you at the “Individual Transfer” counter with a board your name written on. If you are departing from a hotel or apartments, our driver will be waiting for you in front of your hotel or apartments.

How can i find the driver at the airport?

Driver will be holding a board with your names written on. If you have hard time to find the driver you can always get in contact to our operators.

What if my flight is delayed?

We track the arrival time of all flights from the airport’s official website, but if you learned the delay in the flight in advance, please let us know about it.

What if my plane lands earlier?

Our drivers reach the parking lot 10 minutes after plane lands. If your plane landed much earlier than the scheduled time, please inform our operator about it and if there is a free vehicle at the airport at the moment, we will provide it to you.

 

What if the driver does not show up?

We nearly always arrange transfer at the indicated time on the reservation but there are some rare cases over our control such as driver’s illness. We kindly ask you to inform our operators about the situation and we will quickly arrange another vehicle for you.

Does the driver speak English?

All our drivers speak fluent English . You will also have opportunity to contact to our operators with the phone driver provides.

Payment

How do I make the payment?

We do not take any advance payment on our web-site. Payment is made to our drivers on the transfer day.

Which payment methods are available?

We accept cash only. If you have any questions about payment on the transfer day, please contact us.

In which currency should I pay the driver?

Payment should be made with the choosen currency on the reservation page. If other currency is used, exchange rate of Turkish National Bank will be used.

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